In AniCura we strongly believe that employees make the difference and lead the way to operational excellence.
The transformation towards operational excellence is built on three principles:
- We are empowering our employees to take active part in real time management as well as to daily expose and address problems.
- The end to end patient journey and customer experience is the focus of our improvements.
- Our empowered employees are supported by coaching leaders.
We call it AniCura Ways of Working (WoW) and this is one component in shaping the future of veterinary care, together.